23 August 2018

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For deficient service Airtel ordered to pay Rs.35,000 to customer

For deficient service Airtel ordered to pay Rs.35,000 to customer

Vineet Krishan, a resident of Sector 9, Chandigarh, in his complaint, said he had been using a fixed landline and broadband connection of Airtel under the 1,533 plan. After some time, he saw an advertisement and in February 2017 made a request to get the plan changed to 799 per month.

Despite this, he said, Airtel continued to charge him 1533 till October 27, 2017. At this, the complainant stopped paying bills for two months. He received a text asking for payment of Rs 4,797 and on October 6, 2017, he deposited Rs 4,800 to prevent discontinuation of services.

A day after, Vineet received another SMS to pay Rs 6,801.7 for July-August and August-September, 2017. Then, on October 18, 2017, the complainant received another SMS asking for payment of Rs 3,139. He got similar texts on October 21, 25 and 28, 2017. Finally, Airtel disconnected services. The complainant said he is an income tax professional and was supposed to file IT returns of his clients by October 31, 2017. But he had to suffer huge loss on account of deficient services. On October 31, Airtel credited Rs 4,800 in the account of the complainant and services were restored.

The consumer forum allowed the complaint and directed the firm to pay Rs 25,000 compensation and Rs 10,000 to cover litigation costs. The district consumer dispute redressal forum penalized Bharti Airtel for deficiency in service and causing harassment. The forum also directed Airtel to pay Rs 35,000 to the complainant. An income tax practitioner claimed to have suffered huge losses on account of deficient service on the part of the Telecom firm.

In another case Bsnl also got penalized
The president of Jagte Raho Party, Parful Desai applied for a telephone connection on June 18, 2012 and a set was installed at his house in Raopura on June 26, within ten days. However, the BSNL provided connection to him on August 6, 2012.

Desai sued BSNL for providing late connection and demanded that an exemplary cost of Rs 4.5 lakh be imposed on the telecom company. He submitted that the guidelines say that phone connection should be provided within a week's time, but BSNL took nearly two months in providing the facility.

After hearing him, the Vadodara district consumer dispute redressal forum directed BSNL to pay Desai Rs 5,000 for delay in providing phone connection, considered as deficiency in service.
A consumer court in Vadodara has ordered the Bharat Sanchar Nigam Ltd (BSNL) to pay Rs 5,000 to a customer for not providing phone connection for nearly two months after the telephone was installed in his house.

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Thursday, August 23,2018

Tags – Mobile Phone Complaints Airtel Bsnl