10 October 2012

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For activating Hello tune without permission Vodfone fined Rs.5000 by Consumer Forum

For activating Hello tune without permission Vodfone fined Rs.5000 by Consumer Forum

Hello or caller tune are songs or music that a person hears on calling a number on which this service is activated by the mobile user after requesting the service to the mobile company.

In his complaint, Delhi resident Rajender Yadav had alleged unfair trade practice by Vodafone for deducting Rs 50 from his account towards activating 'hello' tune service on his number without his consent.

He said he was informed about the activation through an SMS by Vodafone without seeking his prior permission. Immediately after the amount was deducted, he had called up the Vodafone customer care and refused to accept the service and had also visited its customer care centres several times but the amount was not refunded

After that the New Delhi District Consumer Disputes Redressal Forum observed that the telecom major had "unnecessarily dragged him into litigation without any rhyme and reason". "Keeping the facts in view, opposite party (Vodafone) is directed to refund Rs 50 (charged for activating hello tune).

the bench presided by CK Chaturvedi said that We also award Rs 5,000 as compensation for harassment/ mental agony including litigation charges to the complainant (Rajender Yadav) as opposite party has unnecessarily dragged him into litigation without any rhyme and reason since 2008 to 2012,"

Vodafone Essar Mobile Services Ltd has been directed by a consumer forum to pay Rs 5,000 as compensation to a subscriber for starting 'hello' tune service on his cell and charging him for it without his consent.

Reality views by sm –

Wednesday, October 10, 2012

Tags – Consumer Forum

6 comments:

Renu October 10, 2012  

good action, I have been charged like this so many times by airtel and then harrassed for getting the amount returned.

Susan Deborah October 10, 2012  

Wow! This is some way of getting money. Every time something is activated without my permission, I only curse the service providers. How ignorant I am!

Thanks for this info, SM.

Joy always,
Susan